Terms of Use

Why is this information important?
This document outlines the terms and conditions for your Peachy Healthcare account and related services, whether you access your account through the website or app, and regardless of whether you register with us. It also includes important information you need to know. These terms, together with the Privacy Policy and any other applicable terms and conditions, form a legal agreement (the “agreement”) between you, the account holder, and Peachy Healthcare. You can access a copy of these terms and conditions through the Peachy Healthcare web app or website at any time. To use all app functions, you must be connected to the internet. Understanding how your account works is essential, and our Frequently Asked Questions (FAQs) may be helpful.

If you do not accept these terms, do not use the website or the app. We may revise these terms at any time, and if you're registered with us, you’ll receive an email outlining the new terms and conditions.

What is a Peachy Healthcare Account?
 A Peachy Healthcare account grants you access to all of our services, including the web app and website. By creating an account, you confirm that you have read and accepted these Terms of Use and our Privacy Policy.

Our Services

Personal Dashboard (PD)
 The PD is your personal health record where you can store information like allergies, conditions, medications, documents, and measurements. If you connect to other sources of health data (e.g., GP records), we’ll import that data into your PD for a complete record. Your PD is your data— you control and own it. We don’t share or sell your data unless you direct us to do so.

Trusted Access
 The Trusted Access feature allows you to grant selected individuals access to your health data or GP record. You can control which information they can see and add to your PD.

DNA Testing
 If you purchase our DNA testing service, additional terms apply, which you can review in the DNA section of this document.

Other Services
 We may occasionally update or add new services. Some changes may be mandatory, and failing to install updates could affect your access to the service.

How do I open a Peachy Healthcare account?
 Anyone 18 years or older, living in the United Kingdom, can create an account and use the service. Each account is for a single user only. You’re responsible for your account’s security, including your username and password.
To use the service, you'll need to create an account by providing your name, email address, and a strong password.

Communicating with You
 We will communicate with you primarily via the app or website, but also by email. You can manage your communication preferences through the mobile app. Please ensure your contact details are up to date and notify us of any changes. If we find that any information is incorrect, we will update it.

How do I close my account?
 You can close your account at any time by contacting us or deleting it from the “Account and Security” section of the app. Closing your account will end this agreement.

How is my account protected?
 We will help keep your account and personal information safe, secure, and private. Your account is password protected to prevent unauthorized access by anyone else.
The data that is entered, transmitted, and stored is encrypted to prevent any unauthorized use of the data.
The electronic transmission of data over the internet is never completely secure, but we endeavor to make the service as secure as possible and provide a high level of security for your personal healthcare information.
You are also responsible for the safety of your information. You should choose a strong password and be sure that you don’t let anybody else know it. Keep your mobile phone and email account secure and don’t let other people use them. If you suspect that somebody else has used your account without permission, you should reset your password immediately. If in doubt, please get in touch with us.

Are there any restrictions on using my account?
 All that we ask is that you act reasonably and responsibly when using your account. Do not use it for illegal purposes or in a way that might harm our ability to provide our services.
Please also act in a respectful way towards us and our support staff – we’re here to help you.

When we might block or close your account
 The safety of your data is important to us. We might prevent you from accessing your account if we’re reasonably concerned about its security. We’ll tell you before, or as soon as possible after, we block or close your account. We’ll also let you know why we’ve done it (unless it would reduce your or our security or it would be unlawful). We may close or suspend your account immediately, and end your access to our website, in exceptional circumstances or where we cease to provide this service. If we are ceasing to provide the service, we will endeavor to let you know in advance.

We can change these terms
We’ll only change these terms and conditions for the following reasons:

  • if we think it will make them easier to understand or more helpful to you;

  • to reflect the way our business is run, particularly if the change is needed because of a change in the way any technology is provided;

  • to reflect legal or regulatory requirements that apply to us;

  • to reflect changes in the cost of running our business;

  • because we are changing or introducing new services or products that affect our existing services or products covered by these terms and conditions.

  • If we add a new product or service that doesn’t change the terms and conditions of your account, we may add the product or service immediately and let you know before you use it. Otherwise, you’ll be informed of the changes the next time you use the app or website.

 Are you responsible if something goes wrong with my account or for information provided through the account?
We’ll do as much as reasonably possible to make sure that our services are not interrupted, are available 24 hours a day, and are accessible at a reasonable speed. However, we can’t promise that this will always be the case or that the services will be free from faults. We also rely on some third parties to provide services to you, which can sometimes disrupt our services. We’ll always do our best to solve any problems with our services, no matter what the cause.
We are not responsible for the accuracy, quality, and use of all of the information which can be accessed and viewed by you, but we are responsible for some of it.
Often, we will use externally published research, evidence, or other external content in the production of such content and where this is the case we will clearly list and link to the references we have used. We are not responsible for external content and we accept no liability for the information (whether accurate or not) that it contains.
We are not responsible for your GP Record or the information it contains; we accept no liability for information (whether accurate or not) on health advice, therapy, diagnosis and or treatment, in patient information leaflets and/or the information contained in medical notes, consultation records, and/or other records. Sometimes we may direct you to external websites which may be accessed by and displayed on our software; we accept no liability for the information (whether accurate or not) that they contain. We do however make sure that the information that we provide to you is verified and that the references are available to you, as more fully explained in the FAQs.

How to contact us or make a complaint
If you’re unhappy with our service, we’ll try to put things right. We always do our best, but we realize that things sometimes go wrong. If you have a complaint or you’d just like to speak to someone about an issue that’s concerning you, please contact us.

You’ll ideally need to tell us:

  • your name;

  • the phone number and email address associated with your account;

  • when the problem arose; and

  • how you’d like us to put the matter right.

We’ll look into your complaint and respond to you by the same method you used to contact us. We will communicate with you in English, unless we tell you otherwise.

Our email address is info@peachyhealthcare.com

Permission for us to process your personal information
To provide services under the agreement we need to collect information about you. Under data protection law, we are what is known as the “data controller” of your personal information. For more information about how we use your personal information, see our Privacy Policy.
By entering into the agreement, you are giving us permission to gather, process and store your personal information for the purpose of providing our services to you. This doesn’t affect any rights and obligations you or we have under data protection law.
You can withdraw your permission by closing your account, which will end the agreement between you and us. If you do this, we’ll stop using your information for the purpose of providing our services, but we may need to keep your information for other legal reasons.

Our intellectual property
 We own all the intellectual property in our products (for example, the content in our webapp and on our website and our logo). You must not use our intellectual property as your own, except to enjoy our products. You also must not reverse-engineer any of our products (that is, reproduce them after a detailed examination of their construction or composition).

Some legal bits and pieces
Our contract with you:
Only you and we have any rights under the agreement.
The agreement is personal to you and you cannot transfer any rights or obligations under it to anyone else.

Our right to transfer:
We will only transfer any of your and our rights or obligations under the agreement if we reasonably think that this won’t have a significant negative effect on your rights under these terms and conditions or we need to do so to keep to any legal or regulatory requirement. When we transfer rights and obligations, we call this “novation.” When we only transfer rights, we call this “assignment.”

English law applies:
The laws of England and Wales apply to these terms and conditions.

The English version of the agreement applies:
If these terms and conditions are translated into another language, the translation is for reference only and the English version will apply.

Our right to enforce the agreement:
If you have broken the agreement between you and us and we don’t enforce our rights, or we delay in enforcing them, this will not prevent us from enforcing those or any other rights at a later date.

Taking legal action against us:
If you want to take legal action against us in the courts, only the courts of England and Wales can deal with any matter relating to these terms and conditions.

Peachy Healthcare DNA testing:
If you choose to purchase one of our DNA testing services, these additional terms apply.

Your information rights
Peachy Healthcare is the Data Controller for the data that we process. This term is a legal phrase used to describe a person or entity that controls the way data is used and processed.
The General Data Protection Regulation gives you a number of rights as a data subject. These rights are listed below:

You have the right to know how we will use your personal information.

You have the right to be provided with a copy of your record (the information we hold about you). This is known as a Subject Access Request. This information is available to you through the App, but if you wish to check our full records, please let us know.

You have the right to object to us making use of your information for any specific purpose. This is addressed in the “Consent” and “Communications Preferences” sections of the App and Website. You may change your consent options at any time. We will monitor these consent records and ensure that your wishes and changes are respected.

You have the right to rectify any information in your PD which you believe is inaccurate. As you have control of your PD through the App, you will normally be able to make changes yourself, but if you believe that we have made an error, or you are unable to make a correction, please contact us. Please remember that you control what information you and anyone you give sharing rights to, is recorded in

For the full information of how we use our data, please read our privacy policy.

Website Info on Conduct
Other than personally identifiable information, which is covered under our Privacy Policy, any material you transmit or post to our Website shall be considered non-confidential and non-proprietary. We shall have no obligations with respect to such material. We and our designers shall be free to copy, disclose, distribute, incorporate, and otherwise use such material and all data, images, sounds, text, and other things embodied therein for any and all commercial or non-commercial purposes.
You are prohibited from posting or transmitting to or from our Website any material:

That is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; or

For which you have not obtained all necessary licences and/or approvals; or

Which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in any country in the world; or

Which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
You may not misuse our Website (including, without limitation, by hacking).
We shall fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of this clause.
Links to third-party websites on our Website are provided solely for your convenience. If you use these links, you leave our Website. We have not reviewed all of these third-party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third-party website links on our Website, you do so entirely at your own risk.

If you would like to link to our Website, you may only do so on the basis that you link to, but do not replicate, the home page of the Website, and subject to the following conditions:

You do not remove, distort or otherwise alter the size or appearance of the Peachy Healthcare logo;

You do not create a frame or any other browser or border environment around our Website;

You do not in any way imply that we endorse any products or services other than our own;

You do not misrepresent your relationship with us nor present any other false information about us;

You do not otherwise use any Peachy Healthcare trademarks displayed on our Website without express written permission from us;

Your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

Technical Requirements
Website
PeachyHealthcare.co.uk has been tested with the most recent version of the following browsers:

Google Chrome

Internet Explorer (9+)

Firefox

Safari
Your experience using http://www.peachyhealthcare.com will be improved by using the most recent browser available on your platform – with improvements in page layout and design, speed of access and accessibility options.

Peachy Healthcare DNA Testing Service (‘Terms’)

Please note: Our DNA Test is provided for your information and research purposes, and is not intended to provide any clinical diagnosis. In particular, we draw your attention to the sections on ‘Risks and Considerations’ and ‘Liability’.

The Terms
These Terms relate to our supply to you of the Peachy Healthcare DNA Test (also referred to as ‘DNA Testing’ or ‘DNA Test’ below). Please read these Terms carefully before you submit your order to us.

Who we are. We are Peachy Healthcare Ltd (trading as Peachy Healthcare), a company incorporated and registered in England and Wales with company number 14871854 whose registered office is at 792 Wickham Road, Croydon, England, CR0 8EA

Who you are. You must be 18 years or older and a resident of the United Kingdom at the time of the order to order the Peachy Healthcare DNA Test.

The Peachy Healthcare web application (including any new updates, versions or releases), through which you may place an order for a DNA Test.
“Sample”. The DNA sample collected by you using the DNA Test Kit.
“Writing” includes emails. When we use the words “writing” or “written” in these Terms, this includes emails.

DNA Test bought for you
Please note that if someone else has bought the DNA Test for you as a gift or otherwise, the following sections will still apply to you: Receiving your DNA Kit; and Receiving your results and Personal Data. In addition, any right of cancellation, replacement services and refund remain with the person who placed the order and purchased the DNA Test. If you have any queries please contact us.

Placing an Order
Orders for a DNA Test may be placed by you via the ‘DNA Test’ tab, by clicking the [Order Confirmation] button. You will need to accept these Terms in order to place an order. Our acceptance will take place when we (or our third party payment partner) email you confirmation of the purchase, at which time a contract will form between us.

Price and payment
You will need to pay a fee to use the DNA Testing service. The fee will depend on the type of DNA Testing service you choose. We will make the total cost clear to you before you incur any charges and you will be responsible for any charges incurred from the point you place your order. Further information on the DNA Testing services available with their applicable prices can be found in the ‘Tests’ section of the website.
We use a third-party payment provider to process your payment “Squarespace” Payments will be subject to the Squarespace Terms in addition to these Terms.  Once we receive your payment, we will process your order and send you a Peachy Healthcare DNA Test kit.

Delivery of the DNA Test Kit at the appointed address
The DNA Test will be posted to you at the address confirmed at the moment of the purchase. If you have requested delivery to someone else, then you confirm that you have their permission to do so and share their contact details with us. We will aim to deliver the DNA Test kit to you as soon as reasonably possible, but note this might take up to 30 (thirty) days in some cases, depending on availability and location. Please contact us if you have any questions regarding your delivery.
We are not responsible for delays outside our control. If our supply of the DNA Test is delayed by an event outside our control (such as but not limited to, limited stock availability or the need to update the DNA Test kit or testing process to reflect changes in relevant laws and regulatory requirements) then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any services you have paid for but not received.

If you are not at home when the product is delivered
If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of the failure, at which time you should contact our customer support team using these details: contact us.

If you do not re-arrange delivery
If after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for returns or any further delivery costs, or the costs of sending an additional DNA Test Kit to you. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and the cancellation clause below will apply.

Receiving your DNA Test kit
The DNA Test kit will be your responsibility from the time we deliver it to the address you gave us until the moment you have successfully returned it to us for the laboratory testing phase.
Once you have received your DNA Test kit you should note that it accompanies instructions for (i) collecting your Sample and (ii) sending your sample to be tested. Please ensure you follow the instructions provided in your DNA test kit as the quality of the sample you send us can affect the quality or accuracy of the results you receive.
We are not be liable for any issues caused by misuse of DNA Test Kits or misreading of the instructions, including but not limited to accidents, the mishandling and/or damaging of the DNA Test kit, its contents and packaging provided.

Collecting your sample
Once a DNA Test kit has been delivered you will need to provide us with a DNA sample (‘Sample’).
You or whoever is taking the DNA Test must register the DNA Test Kit, and confirm consent to perform the DNA Test and process your personal data. Because conducting the DNA Test means we will process your medical (sensitive) data, we will request your consent to do so.
The person taking the DNA Test is responsible for providing consent. You can provide consent by clicking to ‘confirm’ where this option is made available to you by Peachy Healthcare, or otherwise providing explicit consent in a method requested by us. Failure to provide consent will result in us not being able to provide you with your DNA Test report.
All data is processed in accordance with our privacy notice, which can be found here.

Posting your sample to be tested
Together with your DNA Test kit you will receive instructions to follow the instructions to send the Sample to the address provided, for our partner laboratory who are subcontracted to perform the services, in order for testing to be processed.
You must complete the form enclosed with your DNA Test Kit so that we can carry out the testing on your Sample.

Receiving your results and Personal Data

It may take up to 6 weeks from the receipt of your Sample for the DNA Test results to be ready.
Once the results are ready, we will notify you and you will be able to access your results through the web app. Your DNA Test results will then form part of your Personal Dashboard on the web app.
If you are not already registered with us, you will be required to download the web App and register an account with us in order to register your DNA Test and view your DNA Test results, which will be subject to the app Terms of Use. We do not charge you for installing or using the web App.
You will need to retain your registration details and any access code we may provide to you in order to access your DNA Test results on the App. If you do not wish to become a Peachy Healthcare User or access results in this way, then please contact us within 14 days of purchase and we would be happy to provide a refund.

Cancellations and refunds
Please note that we will not be able to provide you with a refund or replacement once the DNA Testing has been carried out.
If you change your mind about your DNA Test before we perform the services, we may be able to process a full refund for you if you have notified us within 14 days from the date the order was confirmed. In addition, you must ensure you meet the below conditions to be eligible for a full refund:

The DNA Test kit must be unopened, unused and in its sealed packaging;

The DNA Test kit must be returned within 14 days of your notification to us of your intention to cancel; and

You must follow the further returns instructions as provided by us when you purchase the DNA Test kit.

If you do not return your DNA Test Kit to us in accordance with these requirements, then we may deduct the current cost of the DNA Test Kit from any refund to you for our services. You will be liable for all fees and costs associated with shipping and / or returning of the DNA

Test kit.

Liability

We are responsible to you for foreseeable loss and damage caused by us.
If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed or raised it with us during the sales process.

We do not provide clinical diagnosis or medical advice
The DNA Test is intended to provide you with health and wellbeing insights, as well as information for your personal use and/or research. We do not provide the DNA Test as, or in relation to, medical advice or a clinical diagnosis, and we therefore exclude all liability for any use or reliance on the DNA Test for these purposes. If you have concerns about your health and wish to obtain a medical opinion, we recommend you contact your GP.

We are not liable for business losses
The Peachy Healthcare DNA Testing Service is intended for domestic and private use. We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business related to any commercial opportunity, business or re-sale purpose.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so.
This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products, including the right to receive products which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care; as well as liability for defective products under the Consumer Protection Act 1987.

Other points to be aware of

Rights and remedies
Except as expressly provided in these Terms, the rights and remedies provided under these Terms are in addition to, and don’t exclude, any rights or remedies provided by law.

Force majeure
Neither Party shall be liable for a breach of these Terms directly or indirectly caused by circumstances beyond its reasonable control, provided that the affected party notifies the other immediately. This will not apply to requirements to comply with applicable law or anything caused by a party’s wilful act or negligence.

Assignment, subcontracting and third party rights
We have the right to subcontract our obligations and performance of Services under these Terms and we may assign our rights and obligations under these Terms to third parties. You may not assign your rights and obligations under these Terms without our prior written consent.
This contract is between you and us. No other person shall have any rights to enforce any of its terms.

Governing law and jurisdiction
These Terms are governed by the laws of England and Wales. Any legal dispute in relation to these Terms is to be resolved at the English and Welsh courts.
Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

If you have any queries regarding the DNA Testing service, please contact us at info@peachyhealthcare.com