Deliveries
Mainland England Domestic Shipping Only.
The DNA Test will be posted to you at the address confirmed at the moment of the purchase. If you have requested delivery to someone else, then you confirm that you have their permission to do so and share their contact details with us. We will aim to deliver the DNA Test kit to you as soon as reasonably possible, but note this might take up to 30 (thirty) days in some cases, depending on availability and location. Please contact us if you have any questions regarding your delivery.
We aim to expand to Scotland, Wales and Northern Ireland in the future.
If you are not at home when the product is delivered
If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of the failure, at which time you should contact our customer support team using these details: contact us.
If you do not re-arrange delivery
If after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for returns or any further delivery costs, or the costs of sending an additional DNA Test Kit to you. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and the cancellation clause below will apply.
Receiving your DNA Test kit
The DNA Test kit will be your responsibility from the time we deliver it to the address you gave us until the moment you have successfully returned it to us for the laboratory testing phase.
Once you have received your DNA Test kit you should note that it accompanies instructions for (i) collecting your Sample and (ii) sending your sample to be tested. Please ensure you follow the instructions provided in your DNA test kit as the quality of the sample you send us can affect the quality or accuracy of the results you receive.
We are not be liable for any issues caused by misuse of DNA Test Kits or misreading of the instructions, including but not limited to accidents, the mishandling and/or damaging of the DNA Test kit, its contents and packaging provided.
Returns
Cancellations and refunds
Please note that we will not be able to provide you with a refund or replacement once the DNA Testing has been carried out.
If you change your mind about your DNA Test before we perform the services, we may be able to process a full refund for you if you have notified us within 14 days from the date the order was confirmed. In addition, you must ensure you meet the below conditions to be eligible for a full refund:
The DNA Test kit must be unopened, unused and in its sealed packaging;
The DNA Test kit must be returned within 14 days of your notification to us of your intention to cancel; and
You must follow the further returns instructions as provided by us when you purchase the DNA Test kit.
If you do not return your DNA Test Kit to us in accordance with these requirements, then we may deduct the current cost of the DNA Test Kit from any refund to you for our services. You will be liable for all fees and costs associated with shipping and / or returning of the DNA Test kit.