Refund policy

This policy explains how cancellations, returns and refunds work for Peachy Healthcare products, including The Skin Kit. It does not affect your statutory rights.

Pre-orders

You can cancel a pre-order at any time before your kit is dispatched and we will refund you in full. Email us at yasmin@peachyhealthcare.com with your order number.

Changing your mind after delivery

You have 14 days from the day after you receive your kit to tell us you want to cancel. To be eligible, the sample collection items must be unused and still sealed. For health and hygiene reasons we can't accept kits where the sealed collection items have been opened.

Please email us before sending anything back and we'll give you the returns address. Unless the kit is faulty, you'll need to pay the cost of returning it. We'll refund you within 14 days of receiving the kit back.

Once you've sent your sample

When the laboratory receives your sample, analysis begins at your request. If you cancel after analysis has started, we may deduct a proportionate amount for the work already carried out. Once your report has been issued, the service is complete and can no longer be cancelled.

Faulty, damaged or incorrect kits

If your kit arrives damaged, faulty or incomplete, contact us within 14 days of delivery and we'll send a replacement free of charge or refund you in full.

If your sample can't be processed

Occasionally a sample can't be analysed, for example if there isn't enough blood on the card. If this happens, we'll send you one replacement collection kit free of charge.

How refunds are paid

Refunds go back to your original payment method. Depending on your bank, it can take a few working days to appear.

Contact

Peachy Healthcare Limited, company number 14871854, 792 Wickham Road, Croydon, CR0 8EA. Email: yasmin@peachyhealthcare.com